Refund policy

30-Day Money-Back Guarantee
We guarantee the quality and freshness of all our nutritional and personal care products. If you’re not completely satisfied with an item purchased directly from Herbalife or via an Herbalife Independent Distributor, you may return it within 30 days of receipt for a full refund or an exchange. To start a return, contact us to request a Customer Refund Form, then send the completed form together with the product to the address we provide.

Product Exchange Policy
You may exchange any nutritional or personal care product within 30 days of receiving it. Contact us and we’ll guide you through the exchange process. Return shipping costs will be refunded.

Damaged or Defective Products
If your order arrives damaged or defective, you can request a replacement within 30 days of delivery. Get in touch with us for the return address. We will cover both the cost of returning the faulty item and shipping the replacement to you.

Lost or Stolen Return Shipments
We are not responsible for return shipments that are lost or stolen. We strongly advise using a shipping service that provides insurance, tracking, and delivery confirmation to ensure your return reaches us safely.

Processing Time for Returns, Exchanges, and Refunds
Returns and exchanges are generally processed within 2 business days after the returned items are received at the Herbalife warehouse. Please note that there may be a short delay between the delivery of your return and our official confirmation of receipt.